Danske bank

Sector| Finance

MARKET SHARE | 11%

EMPLOYESS | 1714

IN LITHUANIA FROM | 1994

DEPARTMENTS | 8

In 2002 Sekasoft AIS, a system of process, document, and information management, was installed in the Lithuanian branch of Danske Bank. The bank soon ascertained the success of the system by using it and in communication with Sekasoft while computerizing personnel processes. The system tools were used to complete such human tasks as operational assessment, business trip, holiday, and training needs approval, employment contract changes, new employee approval, trial period or internship performance evaluation, employee rights management, and others.

The bank’s received value

The bank’s internal operational effectiveness has been raised. We no longer need to waste time on information transmission and process control – the system ensures the operation of processes.

Increased external process effectiveness. Decision-making and approval processes are three times faster, and loan administration department working hours are 3 times shorter. Traceability. The system records all information about process progress and how employees implement their tasks. The system itself detects seizing and delays. Thus, the system controls processes and the work of employees, rather than vice versa.

Greater customer satisfaction. Quicker granting and payment of loans. Customer feedback and inquiries process efficiency eliminating the delays and providing customers with quality answers.

Solutions

„The automated document management system enabled us
to organize the organization’s internal processes: information
became more easily accessible to employees, thus increasing
operational effectiveness.“

Giedrius Truksinas
Danske Bank Head of IT Department

„It is excellent that the system has been flexibly adapted to
our individual needs. As our structure changed, the system
was adequately adapted throughout the expansion of the
organization.“

Gintautas Galvanauskas
Danske Bank Chairman of the Board

Efficiency indicators

0 x
the speed of business processes has tripled
0 x
the number of loans serviced tripled as did the speed of business processes
0
the number of users expanded 14 fold from the beginning of installation
0 %
customer service has sped up
0
computerized bank processes
0 k
amount of annual system processes
0 k €
the system is responsible for saving annually
0 M
documents are in the system

„We have been using the system to manage personnel documents and processes since 2004. That is an investment that has paid off long ago. The Danske Bank staff in Lithuania is always increasing and employees speak various languages, so it is important to us that the personnel document and process system is adapted for different users and is convenient and understandable enough that we do not need paper documents. We have all that using the Sekasoft AIS system.“

Juratė Daciene
Danske Bank Personnel Department Director

„With the Sekasoft system’s help we can record all the stages of the implementation of tasks related to credit service. This allows for process analysis, simplification, and improving operational effectiveness.“

Renata Balciuniene
Danske Bank Sales Service Department Director

Human resources management efficiency indicators

0 x
personal processes have sped up
0
the number of users has expanded from the beginning of installation
0 %
Work gets done more quickly
0 %
personnel department annual costs are lower
0
computerized personnel and other bank processes