Do you want to ensure the flow of sale process, be sure that your customer information will be available on a centralized basis, each person involved with sales knows what actions have been carried out or needs to be carried out? Read more on how we can help you with that.
To ensure the sales flow and process
All sales possibilities and sales actions are recorded in compliance with the sales process established by the organization (Sales Force Automation). Action plan and calendar for the seller; Control of sales persons; Analysis of sales.
To improve the quality of customer service
Customer applications and complaints are recorded in a centralized manner and are further transferred for solutions in compliance with the procedures established by the organization. Feedback received from the websites of enterprises, HelpDesk systems and from general e-mails is recorded in an automatic manner, with possibilities for the analysis of feedback solution efficiency.
To improve communication with customers
The selected received and sent messages and other communication events are recorded. The records are centrally kept and are produced when searched for by sale, customer or project. Access to information is only granted for particular employees in order to avoid excess information and to maintain its confidentiality.
Organization is effective only when all departments unanimously pursue common goals of the company, managers know their staff appointed, ongoing and completed tasks can objectively evaluate effectiveness whether each employees efficiently uses their time and works only on what matters most. Read more on how we can help you with that.
To ensure the implementation of tasks and traceability
Tools for activity organization and management control; Management of manager and employee duties. Development of tasks based on e-mails, contracts and any other documents. Links (trees) of related tasks, periodic routine tasks, access control, control of deadlines and obligations, indices of employee dutifulness in periodical reports.
To standardize and improve processes
Coordination, approval, recording and allocation of procedures in compliance with the standard requirements; Ensuring that work is carried out in compliance with the management system.
To improve internal communication and cooperation
Management of non-conformities and preventive actions; Measurement and assessment of processes; Quality records; Planning and control of implementation of the management system development.
To manage projects and to reduce the risk of the projects
Organization and management of project team work through delegation and control of the implementation of planned tasks (can be synchronized with the Microsoft Project plan), risk monitoring and management, solutions to challenges, document preparation and other tasks, including the computerization of processes.
To assess staff activities
Setting of objectives for managers and the delegation of such objectives to subordinates; Approval of annual objectives for every employee (half-yearly corrections are allowed); Assessment of annual results and achieved goals and the analysis of process results.
To increase work efficiency
Use of document preparation templates / forms and the tools of automated typical document coordination and approval procedures allows the computerization of different organizational processes: decision making, confirmation of orders, introduction of products, change in tariffs, arrangement of offers, approval of applications, etc. Generation of voting protocols, coordination reports, history of operations.
To make operational decisions
Immediate approval of purchase in compliance with the complex procedure established by the organization, depending on the type and amount of purchase, budget, etc.; The entire process is under control: statuses, operations of participants, rights to access, and process links. Separate process stages for specification of the purchase object, arrangement of procurement procedures, and purchase control.
To improve management quality
Tools for activity organization and management control; Management of manager and employee duties; Development of tasks based on e-mails, contracts and any other documents; Links (trees) of related tasks, periodic routine tasks, access control, control of deadlines and obligations, indices of employee dutifulness in the periodical reports.
To increase team maturity
Approval of the determination or increase of the salary, bonus or motivational supplement according to the prescribed procedure. The data is only visible to the people involved.
Achieve strategic objectives
Unified and targeted organization management is one of the key factors needed to achieve strategic objectives. It is critically important that your objectives are allocated correctly, errors are eradicated in a timely fashion, communication between departments is excellent and execution of all the tasks is evaluated. Read more on how we can help you with that.
To allocate and delegate the objectives
Management of strategic objectives set for managers and employees from their initial introduction to final implementation. Every employee’s contribution to the implementation of strategic objectives is measured and assessed; Hierarchical tree of delegated objects, delegation and control processes.
Remove obstacles to the implementation of objectives in a timely manner
Management of strategic objectives set for managers and employees from their initial introduction to final implementation.
To assess accurate implementation
Assessment of annual results and achieved goals and the analysis of process results.
To improve management team communication
A space for communication, discussions and a team calendar accessible only to the management team; List of topical issues, placement of related material, tools to share ideas and opinions; Information can be encrypted; Availability on smart devices.